Get Adobe Flash player

Commitment 2 : Business ethics

Strict management of sensitive financial activities, continuous pursuit of customer satisfaction, loans granted subject to conditions, closures of entities in territories considered tax havens, and the decision to set up an Ethics Committee; in 2014 the Group made new progress in reinforcing its will to respect rigorous ethical standards by fine-tuning its surveillance systems.

17 COUNTRIES

CUSTOMER SATISFACTION, CONTINUOUS DEPLOYMENT

In 2014, BNP Paribas Securities Services, along with other subsidiaries and entities, implemented its “Customer satisfaction” programme in two new countries (Brazil and Colombia), bringing the total to 17. Several accolades, such as the “Securities Services Provider of the Year”, from the Custody Risk European Awards, bear witness to the quality of its service.

Photo : World - BNP Paribas places the satisfaction of its clients at the forefront of its priorities.

WORLD

A COMMITMENT WITH DEFENCE SECTOR COMPANIES

A commitment has been entered into with several corporate clients whose potential involvement in controversial weapons was notified by specialised and acknowledged research providers. Dialogue with BNP Paribas has enabled four of these companies to clarify their positions vis-à-vis the Group’s policy and deny any involvement in controversial weapons. In certain cases, in agreement with the clients, this information has been shared with research providers who reviewed their analyses. This made clients more aware of the issues surrounding controversial weapons and the Group’s exclusion policy.