Get Adobe Flash player

Our key performance indicators

OUR ECONOMIC RESPONSIBILITY

CUMULATIVE RATE OF GROWTH IN LENDING SINCE 2008 COMPARED TO CUMULATIVE CHANGE IN GDP IN VALUE TERMS OVER THE PERIOD

Loans GDP in value terms
France 19.3% 10.9%
Italy 12.8% 2.7%
Belgium / Luxembourg 21% 19%
2015 TARGET

REMAIN ABOVE THE CUMULATIVE GDP GROWTH RATE SINCE 2008 (RATE OF GROWTH OF TOTAL AVERAGE OUTSTANDINGS)

For the past five years, despite a difficult economic climate, the total amount of loans extended to businesses and individuals increased regularly within the Group’s four domestic markets and in a proportion well above that of the GDP growth of these countries.

OVERALL SATISFACTION SCORES FOR INDIVIDUAL CUSTOMERS IN THE FOUR DOMESTIC MARKETS (ON A SCALE FROM 1 TO 10)

BNL (Italy) BGL BNP Paribas (Luxembourg) Retail Banking (France) BNP Paribas Fortis (Belgium)
2010 6.7 7.0 7.5 7.6
2011 7.1 7.4 7.5 7.6
2012 7.1 7.4 7.5 7.7
2013 7.1 7.4 7.5 7.7
2014 7.1 7.2 7.5 7.6
2015 TARGET

MAINTAIN THE SCORE

In 2014, customer satisfaction remained stable compared with 2013 in the Group’s four domestic markets in spite of a special context. In Luxembourg, contact with customers, notably to ensure their compliance with new regulations, weighed on satisfaction scores.

ANNUAL RATE OF GROWTH IN SOCIALLY RESPONSIBLE ASSETS UNDER MANAGEMENT (SRI) COMPARED TO ANNUAL CHANGES IN TOTAL OUTSTANDINGS

SRI assets Total assets
2012 +33.8% +0.5%
2013 minus 1.7% minus 8.6%
2014 +5% +5.7%
2015 TARGET

SRI GROWTH RATE GREATER THAN THE RATE OF GROWTH IN TOTAL ASSETS UNDER MANAGEMENT

Over the 2012-2014 period, the amount of SRI assets increased by 3.5% more than the total assets managed by BNP Paribas Investment Partners, which fell by 3.5% over the same period. With some 20.9 billion euros in SRI assets managed at 31/12/2014, BNP Paribas Investment Partners offers investors a high-performance range of solutions.